Cancellation Policy- We are a service business. That means that our product is our time. For that reason, last minute re-schedules or cancellations cost us time and money. For that reason we have put in place certain cancellation policies so that we don’t find ourselves with unused training slots at the last moment and so that our clients remain committed to the care and training of their dog.
No refunds will be given for a cancelled appointment. If a customer of Ty the Dog Guy decides to not continue with training that has been pre-paid then they will be given a credit for any remaining appointments. Credits can be used with the customer’s dog, future dogs, or may be transferred to a friend or family member.
If a customer cancels an appointment that has not been prepaid then they will be responsible for the cost of the appointment UNLESS they cancel within 10 days of the scheduled appointment. Customer agrees that the payment will be made with the credit card that is on file or will be billed for the missed appointment.
Reschedule Policy- There is a $75 fee for rescheduling an appointment up until 72 hours before the appointment. Within 72 hours of the appointment the customer agrees to pay the entire rate for the training time slot that was lost.
CommuniCanine Inc is the owner of Ty the Dog Guy
Your privacy on the Internet is of the utmost importance to us. At CommuniCanine Inc., we want to make your experience online satisfying and safe.
Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
Information gathered and tracked by CommuniCanine Inc.
CommuniCanine Inc. gathers two types of information about users:
- Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our online contest and offers, to email a friend, and from participation in product reviews and surveys:
- Information CommuniCanine Inc. gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to customers’ needs. Under no circumstances does CommuniCanine Inc. divulge any information about an individual user to a third party.
- We will never share or misuse any information you provide when placing an order on our site including name, phone number, credit card, address etc.
CommuniCanine Inc. Gathers User Information In The Following Processes:
Optional Voluntary Information
We offer the following free services, which require some type of voluntary submission of personal information by users:
1. Electronic newsletters policy
We may offer a free electronic newsletter to users. CommuniCanine Inc. gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration.
2. “E-mail this to a friend” policy
Our site users can choose to electronically forward a link, page, or documents to someone else by clicking “e-mail this to a friend”. The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. CommuniCanine Inc. may use a system to “tag” users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
CommuniCanine Inc. tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. CommuniCanine Inc. does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).
CommuniCanine Inc. sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas as well as to provide our customers with the type of products they are searching for. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.
Use of information
CommuniCanine Inc. uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.
As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls, surveys, contests, etc. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. CommuniCanine Inc. never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners.
When we use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don’t track which terms a particular user enters.
CommuniCanine Inc. operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
We give users options wherever necessary and practical. Such choices include:
- Opting not to register to receive our electronic newsletters.
- Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users