Terms and Conditions
Ty the Dog Guy agrees to provide the services indicated on the signed agreement for Owner and Owner’s dog. Owner represents that they are legal owner of the dog and that the dog is in good health and able to participate in a training program.
Ty the Dog Guy provides two guarantees of Owner’s satisfaction:
1- A money back guarantee is offered only on training where the core training is done with private, one-on-one sessions with the dog/Owner team and the trainer. It is not offered on any Boot Camp style training where the dog stays at the trainer’s home or on any property of Ty the Dog Guy. This guarantee is exercised by returning any and all equipment in like-new condition to Ty the Dog Guy or it’s agents within 7 days of the first session being held and requesting a refund. No other refunds will be given outside of these parameters.
2- A performance guarantee is offered on all programs. If the core training is completed and dog is not performing as per Owner’s desires, and Owner shows competence of methods, Ty the Dog Guy will continue working with Owner more at no additional cost. Additional work will be decided on between trainer and Owner but may include extra private sessions, boot camp stay, group sessions, or phone/email/skype support.
Owner agrees to participate and work hard and show up for appointments in the dog training program for the agreed-upon price. Owner verifies that no oral promises or any privileges or representation have been made and that this written Agreement is the entire agreement.
In exchange for Owner effort and payment Ty the Dog Guy and it’s agents contract to provide the program described above and to make every effort to ensure Owner and dog arrive at their goals and are happy with the training process with professionalism and positivity.
Due to the nature of scheduling appointments weeks ahead of time cancellation and reschedule requests must be given with at least two business days notice. Failure to provide such notice will result in cancellation fee of $75 or forfeiture of session, Owner’s choice.
This agreement is non transferable and may only be used at the location where it was purchased. If Owner wishes to leave the contract before agreed upon training is complete Owner may maintain unused sessions as a credit for up to one year. If owner wishes to buy out the contract owner may do so at the cost of $200 per session given and sessions scheduled but not cancelled within two business days plus any training equipment.
If Owner selects boarding or Boot Camp services where Ty the Dog Guy or it’s agents are caring for the dog away from Owner’s home, Owner acknowledges that such services are populated by dogs and that dogs play with nails, teeth, and bodies. While all reasonable precautions are taken to ensure safety this does not guarantee that accidents with dogs won’t happen. In the event of injury or illness to Owner’s dog Ty the Dog Guy agrees to first notify owner of the injury/illness in order to get Owner’s direction on what to do. If injury/illness is grievous or life threatening Owner agrees that Ty the Dog Guy will seek immediate medical attention at most convenient veterinarian. In such an event, Ty the Dog Guy will be responsible for the first $75 of any treatment and Owner will be responsible for any Veterinary fees above that amount. Owner agrees to not hold liable Ty the Dog Guy or any of it’s agents for any illness/injury while dog is in training or boarding.
Owner acknowledges that diarrhea and kennel cough are common amongst dogs who stay away from home. In such an event, Ty the Dog Guy will closely monitor the dog, put dog on a bland diet, and ensure fluid intake. If either continue beyond the third day Ty the Dog Guy will contact owner for instruction.
Owner agrees to allow Ty the Dog Guy and it’s agents to transport dog(s) in vehicles for the purpose of training or veterinary visits.
Owner agrees to allow Ty the Dog Guy or it’s agents to use pictures or videos of dog(s) in training on websites or in promotional materials.
Owner is responsible for any and all fees associated with a female dog pregnancy if they bring a dog in heat in for boarding/training.
Owner agrees to a $5 fee for any and all declined credit card attempts and a $25 fee for any and all checks returned for insufficient funds. For programs with monthly payments two months late is considered delinquent at which point contract can be called in full for any outstanding payments. Owner is responsible for any legal and collection fees associated with collection of delinquent payment.
Owner understands that dogs are animals and are therefore subject to unpredictable behavior and agree to not hold liable Ty the Dog Guy or any of it’s agents for any damage the dog may cause to any other person or object during training or after training.
In the event of injury or death due to the fault of the trainer being trained by Ty the Dog Guy the company agrees to reimburse the client up to the purchase price of the dog to cover the expenses.